After-Sales Service
Accessible. Fast. Resolved.
Our experienced, qualified service staff will be at your side, if a problem arises. Always.
We offer complete, competent service packages for all fill and freeze-thaw platform systems to support you achieving optimal lifecycle performance.
After-Sales Service Premium Package
Service to count on. For all platform systems.
- Priority access - Visits from a service engineer from Single Use Support within 48 hours in Europe and 72 hours globally
- 24/7/365 - Single Use Support is available anytime, all the time.
- Remote access module - Virtual connection to the units from Kufstein
- Virtual glasses - Live quarterly performance checks using Hololens
- Annual Preventative Maintenance – Thorough inspection of units yearly
- Customer Training - Continued learning from our maintenance team
- Tailored toolbox - The perfect solution for site engineers
- Spare Parts Benefits - Discount offered on spare parts
